Created a career lattice for the KPO of a large global bank to clearly define career progress tracks for all roles across functions


The key challenge in this case was to map a career progression lattice for employees across functions and roles .This involved  resolving inter business unit complexities to arrive at a comprehensive identification of unique ‘roles’ in the Organization , followed by a detailed technical, functional and behavioural competency map required for employees to move upward /laterally. This resulted in greater transparency of career growth decisions and provided employees with a  structured career map for the first time.

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